SLAM Learning Centres  Refund Policy 

SLAM Offers trail session minimum an hour and the trail session booked are required to be paid in full upon invoicing REGARDLESS OF WHETHER IT WILL RESULT IN SUCESSFUL ENROLMENT . Also once successfully enrolled SLAM sends link for a   direct debit or an  Invoice. We will provide relevant documentation for this after completion of SLAM’s  Trial based on enrolment confirmation .

 

SLAM will debit for lessons every 4 weeks, regardless if a student is or is not present in class.

 

We will always endeavour to provide absent students with class videos, however, in the event that this is not possible, the charge will still occur.

 

SLAM will not charge on weeks where a student's class falls on a public holiday. Students are still welcome to use all other optional resources that week.

 

SLAM is open over all school holidays  except Term1  and public holidays (following a public Victorian high school timeline / term dates).

 

Payment processing fees will apply. All payment processing fees are charged by SLAM’s billing provider. Further information on this is provided when direct debit is set up.

 

A customer setup fee is also applied (customer setup fees are charged by SLAM’s billing provider) of 32.20.

​

SLAM will only suspend accounts at no charge if students are away for 3 or more weeks. A 2 week notice must be provided.

 

Unpaid Accounts / Failed Direct Debit:

 

All SLAM Payments are due prior to class. Unfortunately, a failed direct debit will result in a charge per failed direct debit attempt of 39.90 (charged by SLAM’s billing provider, not SLAM). Additionally, a payment processing fee will apply on successful direct debit (charged by SLAM’s billing provider, not SLAM).

SLAM Will try direct debit again the following day (upon contacting you).Alternatively we will do invocing monthly and parents will receive them through their emails.

 

If this too fails, the SLAM Team will be in touch to arrange a debit date. It must be noted, that, if this is the case another unsuccessful payment charge will occur (charged by SLAM’s billing provider, not SLAM).

Additionally, a payment processing fee will apply on successful direct debit (charged by SLAM’s billing provider, not SLAM).

Unfortunately students with unsettled accounts will not be able to enter class unless a predetermined payment extension is put into place (we will always do our best to work with you).

 

If you are experiencing financial hardship, please contact the SLAM Management Team to discuss further.